DESCRIPTION
Procedure for upgrading systems from 8.20 to 8.50 when configuration changes have been made to Class of Service (COS) Mailboxes.
SOFTWARE REQUIREMENTS
This procedure applies to systems upgrading from v8.20 to 8.50
UPGRADE PROCEDURE
CX 8.5 has split the functionality of the previous single COS mailbox into two independent mailboxes: the Mailbox COS and the Availability COS. The upgrade to CX 8.5 from a prior version such as CX 8.2 will convert any existing COS mailboxes to one of these two types.